Security

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Warning: e-mail attachments with malware!

E-mails that install malware on the recipient’s computer as soon as a link is selected or opened in the attachment, have been in circulation for some time now. These e-mails appear in different forms and so unfortunately cannot be easily predicted.

If you have opened an attachment from an unknown origin and subsequently believe that this represents a risk, the computer must be fully checked using antivirus software and any malware identified, eliminated. If you are unable to do this yourself you should consult a specialist. We also recommend that you take preventative action by carrying out a full and regular check of your system (e.g. weekly) using the antivirus software.

In the event of any unexplained lost connections or if you notice anything out of the ordinary with the application during an E-Banking session we would ask you to contact our Hotline immediately (Tel. 0848 852 580).

Up-to-date information on cyber threats

Stay informed about existing cyber threats. Up-to-date information can be found on MELANI (Reporting and Analysis Centre for Information Assurance), which is a federal government website dedicated to people who use a PC or the Internet and to small and medium-sized enterprises (SMEs) in Switzerland. For more information go to http://www.melani.admin.ch.

Access

BEKB uses three security elements for authentication purposes (User ID (contract number), password and corresponding additional code). Contract number and password have to be entered when logging on first, BEKB | BCBE then asks the client to enter a specific additional code on a second page.

SSL and 128 Bit encryption

All data is 128 Bit encrypted. The encryption of transmitted data is guaranteed by the ""VeriSign Class 3 Extended Validation SSL SGC CA" SSL certificate.

Secure infrastructure

The security standards in E-Banking are high. Internet banking was tested and rated secure by IT experts from a leading fiduciary company. BEKB | BCBE computer network is shielded from the outside world by its own Firewall architecture.

You can increase the security of E-Banking by following “do's and dont’s”. If you receive any unusual messages or experience any unexpected response from our E-Banking, contact our Hotline at 0848 852 580.

• Select a password that you can easily remember but that cannot be guessed by other persons (at least 6 digits, but no names, phone numbers, vehicle registration numbers, etc.).
• Keep the additional codes in a secure place. Never copy them or store them on your PC.
• Only enter your password and additional code when you login. Never give out this information in response to a telephone request, in reply to an e-mail or in other situations.
• Do not open any e-mails of an unknown origin.

• Install and activate a virus protection program and a firewall. Keep these up to date (preferably on an automated basis).
• Use the current versions of the operating system and the browser. Regularly update these.
• Only install software from reliable sources on your PC.

• Do not reply to any e-mails which ask you to logon via a BEKB | BCBE E-Banking link. BEKB | BCBE will never send you any such e-mails.
• Always make your connection to the bank by entering the BEKB | BCBE Internet address (URL). At this point only this browser window should be opened.
• On the login page check that the padlock symbol is displayed in the locked position at the bottom of the screen in the browser status line.

• Do not open any other Internet pages whilst you are using Internet banking.
• You should always end your E-Banking session via the "log off" menu

Connecting to the Bank
You have to check the certificate to make sure that you are communicating with the BEKB | BCBE. Check this after making the connection to E-Banking (login page), but before entering your user ID, your password and your additional code. You will find details about the certificate by double clicking the lock underneath on the bar of your browser. The display in your browser must match the following details:

For BEKB | BCBE customers
Issued for: banking.bekb.ch
Issued by: VeriSign
Valid from : 28.03.2011
Serial number: 0ED7AF3BE1CDE34984FCAB2CFFF0CEA8
SHA1 fingerprint:  75:29:E5:F4:09:F7:D5:BE:A9:DD:CB:EE:8F:01:B8:C6:87:C4:6A:A1
MD5 fingerprint: E1:2E:E0:9D:22:91:44:68:C4:C6:8E:F6:4A:89:CF:26

For BEKB | BCBE-net customers
Issued for: banking.bekbnet.ch
Issued by: VeriSign
Valid from : 28.03.2011
Serial number: 130E214DB307D4B612D71BE1CD375CD3
SHA1 fingerprint:  1B:B2:39:12:32:94:CA:13:85:B6:DC:B1:0D:4C:2B:28:8F:1D:A8:32
MD5 fingerprint: 06:C0:90:40:F2:7B:B4:5C:11:EB:9B:B2:14:0D:5F:19

For BEKB | BCBE customers
Issued for: businessbanking.bekb.ch
Issued by: VeriSign
Valid from : 28.03.2011
Serial number:  264A4D1FD4B13B70B9A9162BC0C0001E
SHA1 fingerprint:  58:E3:A0:02:0C:F4:A5:C3:2A:0C:5C:0C:CF:44:AD:2A:A8:44:A3:62
MD5 fingerprint: ED:F4:D1:71:3C:3D:08:CD:CE:33:55:9D:84:4F:CB:8A

You can be certain that E-Banking is loaded by the BEKB | BCBE computer and has not been altered during communication, if the details from your browser match with the information given above. Further, this ensures that all data is transmitted with a 128-bit encoding.

Protection against data loss
You should protect yourself against accidental data changes and losses. For this, you should:

• where possible only use software from reliable sources.
• use virus protection programs and firewalls regularly backup the data.