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What does corporate culture mean?
Culture determines human behaviour in every function or activity at
our bank. It denotes experienced and acknowledged values, norms and goals or,
in a nutshell,
the way
in which we treat each other.
What are
our corporate cultural values and norms?
- Openness and clarity
We explain the
situation as it is and expect our customers and partners to do likewise. We admit our mistakes and use
them proactively, i.e. as an opportunity for greater success in future.
- Open communication
We create win-win situations with
all our partners. The emphasis is on shared benefits, shaping the future, achieving solutions and not
our own advantage, concentration on the past or a search for scapegoats.
- Own responsibility
Within my own area of responsibility
"I am personally responsible" for development of customer loyality, for solving of problems
and for the sustainable existence of my bank within the directives of its corporate policy and its
goals.
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